THANH AN ELECTRICAL CO., LTD

I. About the goods

1. www.dienthanhan.com commits to sell the right type, origin and other information of the goods as in the product information posted on the website.
2.  www.dienthanhan.com ensure the honesty about the condition of new or old goods for customers, www.dienthanhan.com do not commit fraud that adversely affects the reputation of the company.
3. All goods of  www.dienthanhan.com  are checked for condition before delivery.
4. All goods delivered to customers are carefully packed. The goods are accompanied by an invoice stating the total amount to be paid. You only pay the total amount printed on the invoice to the delivery staff.
5. www.dienthanhan.com allows customers to exchange or return goods (within a certain period of time) if  www.dienthanhan.com provides the wrong type of product or the product is damaged or defective by the manufacturer. Goods exchanged or returned must have all stamps, labels, packaging, bags, accompanying accessories (if any) and have not been used, not damaged. Please bring the purchase receipt when exchanging or returning goods. www.dienthanhan.com does not accept exchange or return if the customer does not have a purchase invoice.
6. Online sales website www.dienthanhan.com owned by  Dien Thanh An Co., Ltd is the only website address, we have no other website address (unless there is an official notice of establishment of the website). only new website from  www.dienthanhan.com).

 II. About service

1. www.dienthanhan.com regardless of Offline customers (buying by phone or directly at the office) and Online customers (buying via website), every customer who comes to  www.dienthanhan.com  is served warmly. most loving, attentive and careful even when using free or promotional services at  www.dienthanhan.com.
2. The latest information about new products, special products, promotional products will be  www.dienthanhan.com  the most complete information to customers by means of communication such as: SMS, Email and website www.dienthanhan.com.
3. www.dienthanhan.com has a door-to-door delivery service with shipping charges (freight charges vary from time to time and quantity of goods, sales staff will notify customers of shipping costs when customers have needs). For orders that are far away,  www.dienthanhan.com  will send goods by bus (the delivery fee for passenger cars is calculated according to the general freight of the garage or the station).
4. After receiving the order request, before delivery, the staff of  www.dienthanhan.com  will call you back to inform the status of the goods and verify the order. The maximum delivery time is 4 hours (from the time you place your order and apply to the availability of goods in stock). For orders placed after 16:30 every day,  www.dienthanhan.com  will deliver to you the next working day morning.

III. Working time

-       From  08:00  to  17:30 weekdays  (except Saturday afternoon (15:00 onwards), Sundays and public holidays)

-    Outside of working hours, if you want to place an order, you can order directly on the web or call directly to the mobile number of the Retail Officer or you can send a message to the mobile number of the Retailer. retail manager in the absence of an employee to answer the phone.

For more information or comments about  www.dienthanhan.com, please contact us at the number  “Complaints”  posted on the website. Your valuable contributions are the basis for our company to develop in a sustainable way. We look forward to receiving your comments.